FAQs

How can I contact Kalesa?
You can email us at kalesa.care@gmail.com , and our customer service team will be happy to assist you with any questions or issues!

Do you ship worldwide?
Yes, we ship worldwide.

Where do you ship from?
We ship from multiple global fulfillment centers to ensure your order is delivered as quickly as possible, no matter where you are.

Can I change or cancel my order?
As we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order. Any requests after this time may be denied. However, once you receive your order, you can return it for a full refund.

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?
All orders are handled and shipped from our warehouse. Please allow extra time for processing during holidays and sale periods. Orders are processed between Monday and Friday, and typically within 1-3 business days. Shipments will be sent out the next day after processing.

How long will it take to receive my order?
Orders generally take between 2-4 weeks to arrive, depending on your location and current demand.

What if I don't receive my order?
If you haven't received your order within 30 days after shipping, you're eligible for a full refund. Please contact us for assistance.

Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars. You may be responsible for paying duties and taxes once your order reaches its final destination, as determined by your local customs office. These charges are your responsibility, and Kalesa is not liable for any delays caused by customs. For further details, please contact your local customs office.

How do I return an item?
Please contact us at kalesa.care@gmail.com to initiate a return. We'll guide you through the process.

What if the item(s) I received are defective/incorrect/damaged?
If you receive an incorrect, missing, or damaged item, please contact us immediately. Include your order number, photos of the item(s), and any relevant details. We'll do our best to resolve the issue as quickly as possible.

When will I receive my refund?
Refunds will be credited to your original payment method. If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7-10 business days of receiving the returned item or processing the cancellation. Please contact your bank or credit card company with questions about when the refund will appear in your account.